Posts by: annemisselbrook

The University of Northampton is committed to the safety and wellbeing of our staff, students and apprentices. We have dedicated Safeguarding Officers in each of our Faculty who offer advice and guidance to ensure that apprentices are given the correct support.

The University takes its responsibility to ensure the safety of its apprentices seriously and that apprentices have a safe and positive learning environment throughout their training at the University of Northampton.

What is Safeguarding?

Safeguarding is the overarching term used to describe the protection of the health, wellbeing and human rights of individuals. Under the legislation, all parties involved in an apprenticeship must take reasonable action to minimise risks to apprentices.

What is Prevent Duty?

It deals with all forms of terrorism and with non-violent extremism, which can create an atmosphere conducive to terrorism and can popularise views which terrorists then exploit.

Development of e-learning course on Xerte

As part of our responsibility to ensure safety of our apprentices and to provide a safe and positive learning environment, we recently developed a Prevent and Safeguarding e-learning course in collaboration with the LLS team at the University. The course was developed on the Xerte software and is available to apprentices to access and complete on the NILE sites, under the relevant apprenticeship course pages. All apprentices must complete the e-learning course as part of their apprenticeship portfolio.

We worked with the LLS team, in particular Anne Misselbrook, E-Learning/Multimedia Resources Developer, to develop the course on Xerte. Initially, we only had a PowerPoint presentation and Anne was able to turn this into an interactive and user-friendly e-learning course on Xerte that apprentices can easily access and complete.

Screenshot of the PREVENT and Safeguarding Xerte e-learning.  Topic 2 What is Safeguarding?
Screenshot of the PREVENT and Safeguarding Xerte e-learning.

Review of the course

Anne developed a draft prototype for the course which we tested and the final version was then sent to the Apprenticeship programme leads to put on their relevant NILE sites for apprentices to complete. Anne provided clear instructions to the programme leads on how to embed the Xerte course on NILE.

We received feedback from some apprentices – one of the feedback was around apprentices only being able to see 97% completion rate although they had completed the entire course; the other feedback was about the results page initially showing 100% completion and then changing it to 0% completion.
We fed this back to Anne who instantly got in touch with the Xerte developers and was able to resolve both of these issues very quickly.

Final course distribution and communication

After the above issues were resolved, we all tested the course again and it worked perfectly fine. We then held a virtual meeting with the Programme Leads and Anne demonstrated how to upload the Xerte course to the relevant NILE sites (NILE Original and NILE ULTRA). The purpose of the meeting was also to try and mitigate any issues and make the process as smooth as possible for the programme leads and the apprentices. Anne provided detailed navigation instructions for apprentices to enable them to easily take the online course.

Anne reflects:

Simon Longhurst the University Apprenticeship Manager initially contacted Rob Howe, Head of Learning and Teaching in June 2021. The brief was passed to Anne by Rob Howe in June 2021. At this point, a set of PowerPoint slides were provided to Anne. A specific requirement is for the apprentice to provide evidence of completion of the e-learning course.

After significant investigation into the suitability of using Xerte Online Toolkits for the e-learning resource, Anne produced a storyboard and built a prototype to show Kulwinder Kaur, the Apprenticeship and Communications Officer who was responsible for implementation.

From October 2021 onwards, collaboratively working with Kulwinder over the next months on the shared Xerte meant that queries could be resolved, eg decision not to use an text fillable form due to an accessibility issue, and the Xerte evolved from prototype to final e-learning package.

As the apprentices are based at external organisation workplace the testing could not represent one hundred percent real-life end-user experience. However, Anne was able to liaise directly with some apprentices and ask them questions to gather their feedback.

Instructional guidance has been provided to the apprentices on best practice when using the Xerte e-learning. The number of apprentices at September 2022 is 234 with another 60 joining between January to March 2023.

 

Permission to reuse this UNIFY article from the author Jason Day

NILE, as you would expect from the University’s central, integrated learning and teaching platform, is an incredibly busy place.

It’s visited around three million times each year, half a million documents have been uploaded and NILE discussion boards have about 120,000 postings.

Making sure content for students is engaging and interactive is the order of the day for Anne Misselbrook, E-Learning/Multimedia Resources Developer, who helps demystify the software that helps digital content stand out.

We caught up with Anne to find out how she can help lecturers to help their students stay on track with their learning.

So, what is it you do at UON?

“I’d like to say that staff I encounter across the University of Northampton are keen to know more about providing an interactive learning experience and doing this well.

“They want to be more hands-on with the ‘techy’ side of teaching delivery but, naturally, some need a little more help than others. Some are more used to new, digital technology or perhaps have a natural affinity for it and are more confident at trying new tech than others. In a nutshell, I’m here to help them explore and embrace digital technology available to them at UON.”

What sort of things can you help with?

“I work with academic and professional staff to help get used to software most will have access to. There are a few, but the one I chiefly help staff with is Xerte Online Toolkits, a suite of browser-based tools that enable staff to create interactive learning material, which is available to all staff. Xerte helps staff creating interactive content that could be as straightforward as embedding a video which has been recorded on a phone and edited using software on a laptop.
“Xerte can also be used to create e-workbooks where they can ask questions and students can key in their answers, or perhaps a 360-degree panorama photo on their phone of a room that students can ‘move’ around.

“This is just a few of the things all staff can become adept at doing (with a little guidance and practice) to make sure the learning experience they provide is as captivating and enjoyable as possible.

“Some of the other software that aren’t automatically available to all staff are Powtoon (create animations), VideoScribe (this is for whiteboard animation) and Camtasia (screen recording and video editor with features, such as zooming in and out of screen, pointers on screen). In short, there is software to make your teaching really stand out from the crowd…all you need to do is ask!”

What sort of time do they need to dedicate to sorting these things out?

“This will be different for the individual staff member. Firstly, it will depend on their existing IT skill level and confidence and the project they need support with. With recording and editing video, quite a few of us will be used to experimenting with our phone cameras and will be up and running doing this more professionally very quickly. I’ve seen good results after the training itself. But staff who have a slightly more challenging location ‘shoot’ will need to allow more time.

“Feedback is always really positive, with academics saying how amazed they are to turn from complete novices to confident and competent content creators in a fairly short space of time and how what they perceived as ‘advanced’ skills are brought within their reach.

“Most importantly, students will see the benefits and comment on how they feel engaged and remember their learning because they are more actively involved with it.

“But it’s a funny thing, as you can never quite tell how any training will turn out. Sometimes, those who are the most nervous at first turn out to be the strongest content creators in the end.”

For more about how Anne can help you get the most out of resources such as Xerte, Videoscribe or Powtoon, see this video or visit this resource and drop her an email if you have any further questions: anne.misselbrook@northampton.ac.uk

 

Using gamification technology to enhance interprofessional collaboration, negotiation, conflict resolution and leadership.

Alison Power (Registered Midwife) SFHEA, MProfPrac, MSc, PGCTHE, PGCPE, Associate Professor (Learning and Teaching), Faculty Lead for Interprofessional Education, Academic Integrity Officer was successful in a bid for the University of Northampton ‘Learning Enhancement and Innovation fund 2021-2022’.

Screenshot of video: Introduction to GAMING
Screenshot of video: Introduction to GAMING

Alison Power was supported by Anne Misselbrook E-Learning/Multimedia Resources Developer to develop the Xerte resource.

Development timeframe was June to September 2021. The learning and teaching resource for up to 300 final year students to engage with in interprofessional groups, was required for a synchronous online session on 6 October 2021.

Anne identified needs, completed a Checklist and provided Alison with examples of Xerte learning resources. Alison was introduced to the Xerte interactive page types and learnt in the 1-2-1 training provided by Anne, that the ability for learners to collaborate with OneDrive documents in Xerte, use a drag and drop activity, link to resources and watch videos were possible.

The Xerte function called ‘Shared Settings’ enabled Alison and Anne to co-edit the Xerte in the Editor.

Alison invited colleagues Robin Sturman-Coombs and Devon Rossetti to contribute and join virtual meetings.

In August 2021 Anne and her colleague Richard Byles, a Learning Technologist, provided Alison and her colleagues with training in basic video production. They attended the ‘Record and edit video using tools available’ virtual workshop session on 25 August 2021. Alison could then understand the fundamentals of filmmaking and the importance of having scripts for the actors and get signed Performance Release forms by all those featuring in the film.

On 30 September the Xerte was uploaded to NILE ready for the live synchronous session with students on 6 October 2021.

Video Introduction: What is GAMING?
Video Introduction: What is GAMING?

Students feedback on the technology:
“Each page explained each task clearly”.
“The Xerte was very well laid out and simple to navigate”.
“Everything followed nicely and logically from one another”.
“I really enjoyed the videos, so to see the characters acting as opposed to just reading about the different types of characters made it much more relatable and understandable to me”.

Conferences in 2022

Alison Power
Alison Power

Look out for Alison who will present at Conferences later in the year. Confirmed dates so far are:

Using a games based approach to motivate students to engage with synchronous online interprofessional education (IPE): A case study.
TUFH Conference (Vancouver)
17/18 or 19 August 2022

Analysing perceptions of online games based learning: Case study of the University of Northampton.
International research conference, ICQHE London
e-Conference
28/29 July 2022

Further information:
Link to Alison’s blog https://mypad.northampton.ac.uk/gaming/2021/10/21/intro-to-gaming/

Read the full blog text provided below.

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Image of Dr Peter Stuart
Dr Peter Stuart

Dr. Peter Stuart RGN, MSC, PGCTHE, FHEA Senior Lecturer in the Faculty of Health, Education and Society was pleased to have been notified in October 2019 of his success in his bid submitted to the ILT Learning Enhancement and Innovation Bids 2019-20.

The intended project outcome is to use a Professional Artistry (PA) approach to learning for end-of-life nursing care. Peter states: “The intention is to build two online resources: Advanced Care Plans and Do Not Attempt Cardiac Pulmonary Resuscitation.


The additional learning using an online platform regarding Advance Care Plans and decisions, will supplement and support the students practice knowledge, developing a deeper, more intuitive and principled based Professional Artistry (PA) understanding of patient decision making in end-of-life. Do Not Attempt Cardiac Pulmonary Resuscitation (DNACPR) can cause confusion with understanding among students in end-of-life care, and a similar approach using PA and ABL could address this”.

In September 2019 Peter met with Anne Misselbrook E-Learning/Multimedia Resources Developer at the University, who’s role in the project was that of ‘Technical Advisor’ to provide technical support to Peter who was developing the two Xertes e-learning packages. Xerte Toolkits is the browser-based suite of online tools chosen for the project because of the range of interactive page types and easy access for Peter to use. Xerte as a reusable learning object can be replicated across a number of different platforms to facilitate learner access. The ability to include a pre-learning and post learning quiz was also an important feature of Xerte Toolkits ability.

In November 2019 Peter started work on his first Xerte. Using the Shared settings function in Xerte Toolkits proved invaluable, and from 26 November 2019 onwards Anne could review and co-work on the Xerte projects which had been shared with her. From that point onwards Peter and Anne liaised either face to face, virtually or by email until the Xerte packages were completed and released to students in 2020.

The requirement of Xerte to perform in the intended way meant that some customisation was required. Different page types were experimented with, and as Peter became familiar with Xerte page types and gained experience in using the software, he could understand Anne’s suggestions for improvements, changes and enhancements to pages within the Xerte resources. Changes were made, and initial ideas were challenged by the availability of page types, features and by the learning design.

In December 2019, Peter expressed concern that the Xerte packages were not active enough and that he needed to re-think as he felt stuck and ground to a halt with the Xerte for DNACPR. It was also noted in Peter’s blog that it was found that the time taken to produce the Xerte packages was underestimated and this was now a factor of concern for Peter.

There were interactive, design, time and emotional challenges to overcome. The project was a learning curve for both Anne and Peter. But the clear message to come from this project is to not give up and have determination to complete. The quizzes are part of the evaluation research and therefore needed to provide data that can be captured. With good design principles and the use of the Results page, the evaluation research was achieved.

Unexpected results from the build were interesting and Anne could identify where the build was causing problems. A lot of User Acceptance Testing(UAT) took place and Anne benefited from the support from the external Xerte developer.

It became apparent that only by simulating how the end-user (students) may play the Xerte packages, can replication of problems encountered by students be experienced by the tester in UAT. Subsequently, adjustments can be made to make the Xerte more intuitive for the end-user if this is possible. It is important to provide clear instructions to students, even if it seems obvious how to use the resource, never assume.

Consider the student’s demographics and their available time to study. Do they have control of their study time? Are they interrupted? Will the students be able to complete the Xerte in one go? Can this e-learning be completed in one session or is the e-learning quite lengthy resulting in some students exiting part-way through? Could the resource be chunked in to two shorter resources?

Xerte Toolkits benefits from being agile because of the active collaborative development team. This means that requests for new functions and features will be considered and solutions evolve for implementation which can be provided in future releases.

Student feedback from Peter’s Evaluation Report dated 1 March 2021.
The feedback from students proves that the learning material and its design does positively support student learning.

Some quotes from students include:

  • 95% of students responding to the survey reported the different activities helped them to understand.

    The different activities helped me to understand
  • Strongly agree = 27
  • Agree = 34
  • Disagree = 2
  • Strongly disagree = 1

Excerpt from report: The pre-learning and post learning quizzes were a popular learning resources among the students.

A quote from a student: “Yes my results the second time around were much better than the first attempt which shows that this activity was extremely helpful and aided my learning”.

Screenshot of Advance Care planning Quiz results
Screenshot of Advance Care planning Quiz results pre-learning and post-learning.
Screenshot of DNACPR Quiz results
Screenshot of DNACPR Quiz results pre-learning and post-learning.

Summary
Make sure that you undertake a needs analysis at the beginning of the project to gain an understanding of the students. Put yourself in the position of the student. As the academic subject matter expert and creator of the Xerte, allow time for testing the Xerte packages, and if possible, log in and test as a dummy student. Anticipate how the students may play the Xerte, and be aware that not all students will have the time to view all the content in one sitting. Useful constructive criticism comment from students state that for some of them, the Xerte took too long to complete. Advice to creators of Xerte packages, is to aim for a 20-minute duration for engagement.

Students beginning their education at the University of Northampton in September 2020 needed an additional onboarding resource showing them how to use the Virtual Learning Environment (VLE) system interface called NILE (Northampton Integrated Learning Environment). This resource needed to be available to students 24/7 via NILE when learning remotely from home or on the site campus.

Rob Howe (Head of Learning Technology) stated: “Students did not currently have a structured introduction to NILE unless provided by the tutor. This risks key components and links being missed”.

Anne Misselbrook (eLearning / Multimedia resources developer) and Rob Howe proposed key elements students needed for this resource and sense checked it with other members of the Learning Technology Team. Focusing on the immediate need for a new student, it was important to make the resource short, relevant and easy to use – these included:

  • An information video about NILE
  • Details of the NILE interface
  • Information on the course interface including submitting work, announcements and contacting tutors
  • Calendar information
  • Details of Activity Stream
  • Information on mobile accessibility

    To make the resource more interesting and engaging Anne suggested the following:
  • inclusion of statistics for student interest
  • an animation video
  • frequent knowledge checks throughout
  • a test at the end of the resource
  • transcripts to ensure accessibility
  • some form of certificate approved by the university branding team which provided a ‘Confirmation of Participation’.

    Anne led the design and development of the resource. After she had completed storyboarding and subsequently developing several prototypes using different tools, e.g. Storyline, Xerte, PowToon and Kaltura MediaSpace on a Blackboard LEARN (Original) site, and on a Blackboard ULTRA site, it was decided that the provision would sit on a Blackboard ULTRA site using the Learning Module for linear step by step delivery.

    Anne re-used a video created by Al Holloway (Learning Technologist) which shows the NILE interface, as part of the resource development.

    The output was purposely minimal, interactive and simple to use with a linear flow provided using the Learning Module tool.

    When changes and user acceptance testing by students in the student union had been completed the resource was released to all students in September 2020. All students at The University of Northampton (over 10,000) are now automatically enrolled and tutors can direct them to the resource.

Pic 1 1 Animation video created using PowToon

Resource link https://nile.northampton.ac.uk/ultra/organizations/_114246_1/outline

Survey feedback from students
On 23 February 2021 eighty-two students had completed the survey feedback.
Q1) How easy was this course?
52 students have responded with ‘Very easy’
39 students have responded with ‘Easy’
1 student has responded with ‘Not easy’

Survey Pie Chart

Pic 1 2 Survey pie chart

Q2) How can this resource be improved? (sample responses)

“Doesn’t need improving very easy to follow.”
“It is good as it is.”
“Very straight forward, no additional comments.”
“Can’t think of an improvement. It was a smooth process.”
“It’s a great platform to get familiar with NILE. I don’t think anything needs to be improve in this. I found it very handy. Thank you.”
“Very intuitive, nothing to add.”
“I found this a fun way to learn how to use NILE. I do not think there is any need of improvements.”
“It is a fun and brief activity/resource.”
“Easy and flexible.”

Anne has noted a few tips and reflections on the feedback:
• Don’t expect to produce the final version straight away.
• Be prepared to make changes to the resource and be flexible.
• A journey will take place from the initial idea to completed resource.
• The feedback from the students will tell you if the resource works or not. Ensure you develop online resources for your students to meet their needs. Why? Because the students are the customers.

The next steps are to update the resource for 2021 intakes and include more guidance on Blackboard Ultra.

 

Please could all staff using Xerte check their accounts to ensure they have all Xertes which are needed regardless of whether they are currently being used or not.

Xerte logo

In addition, please can all staff check their NILE sites for resources which contain Xerte URL links. Please check if the URL link is:

a. from your own Xerte account, or
b. whether it is a Xerte URL link of a Xerte not created by you but created by someone else, or
c. is a link used in an active NILE site which has been re-used and/or inherited by you from a member of staff who has left the university.

Why do this?
We are at the beginning of a process to review archiving of unused Xerte accounts and need to ensure that access is not lost to resources which are still required.
NOTE: It is important that you check if you use Xerte Learning Objects created by colleagues who have left the university, or if in your NILE site you have a URL link to a Xerte which was not created by you, or you have inherited sites which contain Xerte content not created by you.

Passing Xerte projects to another member of staff
If you need to pass ownership of the Xerte to another member of staff then you can use a Xerte function called ‘Give this project’. If there is no-one in post to give your Xerte project to, you can export the Xerte projects as SCORM zip files and store them a shared area where your team can have access. These Xerte SCORM zip files can be imported in to Xerte if they require editing and then uploaded as SCORM zip files in to NILE. If no editing is required, the exported Xerte can be uploaded to your site in NILE, if the content is unchanged.

It is recommended that you share your Xerte projects with at least one colleague as Co-Author role.

More information
For more help then log in to the Xerte Community site on NILE and read the relevant guidance. Visit the left menu called Training to book on to a Xerte training session.

 

To help support staff in the creation of videos, E-learning/Multimedia Developer Anne Misselbrook and Learning Technologist Richard Byles have launched a new training session which covers the tools available for recording and editing videos.

The virtual webinar session, which lasts 1 and a half hours, covers demonstrations of the ‘Camera App’ and ‘Video Editing App’ tools, and provides information on good practice for creating videos. Staff have opportunities to experiment with these tools and to share their screens with the group.

Anne saw an opportunity for staff to film and edit using tools available, and teamed up with Richard where they developed the course to help staff understand the processes of making films with the tools that are available to hand.

The challenge in developing a session like this before the move to Waterside, was that staff had so many different devices and platforms, but as most staff now have PC laptops with Windows 10 installed they felt the time was right to share their skills.

Feedback has been positive …

“This morning’s session was excellent, easy to follow. Inspired to use the video function, and how to use it effectively. Just need to practice. Thank you. Best Wishes. Krishna Gohil”.

“Thanks. You’re totally right about needing to really think through how to storyboard it in advance, I think that’s much the hardest part. I enjoyed it and I’m looking forward to doing it for a training session. Deborah Forbes”.

“Hello both, I just wanted to say another massive ‘thank you’ for yesterday. Your delivery made what has been a bit of a headache for me so much clearer and very straightforward. Please thank Daisy for her part too! All best, Michelle Pyer”.

“Thanks Anne, really appreciated this session that was conducted by you and Richard. The collaboration and co-teaching were seamless and the content crystal clear. It was great to have an opportunity to attempt an edit during the workshop. This was fun, entertaining and educational – Daisy now has a new fan based on her starring role. Best, Marcella Daye”.

“Thanks for the session I hope it is going to be helpful for the next academic year. Cheers. Noel Harris”.

“Thank you for the video training yesterday – it was a good introduction to the Win10 apps. Thank you, Chris Withers Green”.

Richard said “I think the session works really well. Anne and I can see that the technology has improved so much that it’s now possible for anyone with a mobile device and laptop do go out and make a film. We can share our knowledge of both the practicalities of film-making and the importance of planning, copyright, permissions and accessibility”.

What some people don’t realise is that a lot of work needs to happen before you even turn on the camera. In the session we reveal the process – once you know how it’s done, it all becomes clear.

The sessions began on 29 April and will run until 1 July. More may be planned in the future.

To book a place visit the link here: https://www.eventbrite.co.uk/e/recording-and-editing-video-using-tools-available-tickets-102179561820

 

As Faculty Lead for Interprofessional Education in the Faculty of Health, Education and Society, I needed to create a resource that students could engage with on day two of their programmes – meaning it had to be user-friendly and accessible to students with a range of IT skills. Having previously tried NILE, I found that this was far too early to introduce it as a synchronous learning tool as students were unfamiliar with the VLE and its tools for working collaboratively. When discussing my dilemma with Rob Howe, he suggested I try Bootstrap xerte and set up a meeting with Anne Misselbrook as the University’s ‘guru’!

Alison Power uses Xerte Bootstrap template to engage students on day two.

After a short walk-through I had a go at creating my xerte and found the process to be very straightforward (after a minor issue with formatting that Anne was quick to support me with). The end product looks professional and user-friendly – I’m delighted with it and look forward to hearing future students’ feedback on its accessibility. I aim to use Bootstrap xerte in the near future for creating a resource for anatomy and physiology and in the current climate can see it as an excellent platform for developing online resources that look professional and are easy to navigate for the student.

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Emma Dillon and Anna O’Neill

Emma and Anna

Emma Dillon  RMN,BSc,PGCE,MSc,FHEA.
MHFA Adult Instructor.
Senior Lecturer in Mental Health Nursing.
“As module leader for NPR3028P I really enjoyed working with Anne to develop a Xerte for the year 3 skills week for BSc Nursing.  Anne helped me to transform my ideas into an interactive e-learning package looking at well-being of the student/graduate nurse. It was fun to create and has really positive feedback from the students: “the well-being Xerte really motivated me to look after myself, it was fun and interactive – it really made me think” – “the Xerte reminded me of the core values of nursing and resilience”-” the well-being Xerte really bought the skills week together“.

Xerte E-Learning Package

Xerte E-Learning Package for Skills Week

Anna O’Neill
Lecturer in Practice Development
Faculty of Health and Society
“I thoroughly enjoyed learning about Xerte and the experience of using this package with our third-year student nurses.
Anne’s teaching style was such that I felt comfortable to develop the Xerte with support, so as to truly experience setting up the Xerte, learning to incorporate pictures, links and the ability for students to download their work to upload onto PebblePad.
Xerte is a fantastic way of supporting blended learning and/or distance learning.
We used Xerte for our year 3 skills development package in line with our move to Waterside and our students feedback was extremely positive”.

Xerte E-Learning Package – Skills Week

Xerte E-Learning Package – Skills Week

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The journey and the reflections

Liz SearSara Simons
Anne Misselbrook

I was privileged to be invited to co-present with Liz Sear, Senior Lecturer, Foundation Degree in Health and Social Care, at the service user and carers forum on January 10th 2017 by Sara Simons, Senior Lecturer/Disability Co-ordinator Faculty of Health and Society.

Liz and I had previously developed an e-learning package following the story of ‘Fred’, a fictitious character.  ‘Fred’ is a homeless man whose journey to hopeful recovery exposed service provider and healthcare involvement.  This online case study supported students’ understanding of inter-professional and multi-agency working.

Satisfying the need to present complex information in a clear and understandable way to Health and Social Care students, we demonstrated how effective this online learning had been.

There is nothing better than a ‘real-life’ story for students to learn from, and with this in mind, we invited service users to get involved by sharing their story with us and give us their permission for their story to be told in online e-learning packages for students to access for their studies here at the University.

A service user put herself forward as a willing contributor and subsequent plans were put in place to audio record the service user telling her story.  Liz and Anne worked together on storyboarding and building the two e-learning packages using Xerte software.

Visual Quiz

Sara Simons

Chronic Obstructive Pulmonary Disease (COPD)  is the name for a group of lung conditions that cause breathing difficulties including chronic bronchitis, emphysema and chronic obstructive airways disease.  People with COPD have trouble breathing in and out, due to long-term damage to the lungs, usually because of smoking.  COPD (bronchitis and emphysema), affects an estimated 3 million people in the U.K. (NHS, 2015)

We were interested to learn about the physical and psychological implications upon an individual’s day to day life and levels of activity in living with a long term condition.  As co-production is key to developing quality the Health and Social Care (Care Act, 2014), as supported by NUSU 4Pi National Standards, Nothing about Us without Us (2015), involving the service user in all aspects of the production was fundamental to the project.

Jenny was happy to be involved, and following a thorough briefing of what this would entail, Jenny used prepared guidelines of questions to structure her answer.  Full written consent was provided by Jenny to record and use her story for student learning purposes. Using a structured interview format, audio recording took place and key props used by Jenny were photographed to support her narrative.

Once the recording was adapted into the story board format Sara acted as a critical friend to the layout, format and directed learning tasks.  Once recommendations were adopted, Jenny was asked for her views and opinions and further editing took place.  User testing was undertaken by a number of students who piloted the packages.

Liz Sear

In terms of my experience of working on this project I feel that it has left me with an enormous sense of admiration for the service user Jenny in terms of the challenges that she has had to face and overcome in her life, I think that she is very courageous person.  It has also been a timely reminder that alongside the theory about the health and social care topics that we teach our students there is always a person whose story is unique and which reminds us that people do not experience ill health in the same way.  As practitioners we need reminding of this so that we can strive to see things through the eyes of another person while not making assumptions about who people are, what they need from us and the reasons why they may behave in the way that they do.  I feel that to do this successfully we must be prepared to be humble, as practitioners we can never ‘know it all’ and service users will often present us with insights about their experiences that can challenge our beliefs and prompt us to reflect upon our practice on a much deeper level.

Further information

Upon reflection, this has been an effective learning opportunity for all the contributors and we look forward to developing further packages this year.

Special thanks go to Jenny, who commented upon the fact, that this had been a really positive and rewarding experience.

Anne Misselbrook, Liz Sear and Sara Simons

Student Feedback

“I found this package very engaging and informative”.

“Found the package very interesting and emotional to find out how much Jenny had been through in her life”.

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