In 2021, a small project was conducted to find out how students wanted to be communicated with (were there any tips and tricks that we were not already using?). The final list provided a few new ideas and have led to a broader discussion within Library and Learning Services about the way in which we communicate to all our stakeholders:
- Chalk boards in walkways (being used by Waterside Campus restaurant in walkways)
- Paper handouts on tables (used sometimes in food areas)
- Rollup banner
- Digital screens
- Social Media (noted that F/book popularity decreasing) but Instagram could be useful
- MyNorthampton / local app – it was asked if can it do notifications?
- NILE / VLE homepage
The group noted that we should use more of:
- Targeted messages (perhaps by subject area)
- Memes
- Put up main survey results on screen and what we are doing about them
- Have a competition which encourages user generated content
- Short tips
- Quick videos (under 3 mins….ideally much less)
They suggested that messages could use:
- Capital letters
- Note when services are FREE
- Bold text
- Text which is short and focused
- Text which quickly highlights the benefits and opportunities of the message
It was noted that senders should be cautious of jokes / cartoons – the message needs to apply to all and not offend audiences.