Between Saturday 19th December 10:30pm GMT and Sunday 20th December 10:30am GMT , NILE will be upgraded to the latest stable version. It will be unavailable between these times.
Northampton is currently on Blackboard April 2014 and will be upgraded to the October 2014 release. This version jumps one release above our current point and will ensure that we remain within contracted support. There are no new significant features but there will be security updates.
All users of NILE should ensure that browsers are updated to keep within the supported levels.
Whilst during the academic year security fixes are applied, annually we need to ensure that NILE is at the most stable version with the latest features to benefit staff and students. Our hosting contract provides us with at least 99.9% availability for NILE 365 days a year providing we ensure that we maintain our version.
The new version contains security updates to ensure that NILE is maintained as an advanced virtual learning environment to maximise the student experience.
Please contact Rob.Howe@nothampton.ac.uk if there are any comments or questions around the upgrade process.
[Posted on behalf of Anne Misselbrook - Content Developer]
Dr Michael Curran PhD, MBA, MPhil is an Associate Professor (Podiatry) and module leader for research methods in Podiatry at the University of Northampton.
One of the research methods modules taught over three years of the BSc Hons Podiatry course is inferential statistics. Mike was keen to increase the blend of this material between face to face delivery and online activity, and this resulted in the Statistics Knowledge Check. He has completed the cycle of transferring content online and students provided feedback using a survey included in the Statistics Knowledge Check.
One of the Podiatry students noted:
“I found tackling the Knowledge Check in 4 separate stages hugely useful and much more manageable than being exposed to a larger test. I found the separate stages less intimidating”.
Dr Curran reflected on the experience:
“It is interesting to me how to blend the concept of e packages with actual face to face teaching. I guess it is the future.
On reflection I think we have hit the middle ground of evaluation with no very favourable student comment, but equally no very unfavourable comment. Considering this is teaching statistics that is probably pretty good!!
My reason for doing this is to try and look at alternative ways of delivering a potentially dry subject, with ability for the students to reflect on the statistics at a future date.
I would consider repeating this approach for other areas of my teaching”.
To read the full blog article please click here. Using an online Gamification approach to teaching inferential statistics
To find out how to use the Adaptive Release feature in NILE please click on the link here
Learn more from Blackboard Help click here
The honest answer to this question is, ‘it depends’. A good NILE site will de different depending on your subject, mode of delivery, level of delivery, and various other factors. As you’d expect, as much as possible we like to avoid the idea that a one-size-fits-all approach is possible to learning design. However, what is sometimes useful when trying to come up with ideas for things to do in NILE is to look at what other people have been doing. To make this easier, we have collected together a few sites which we feel are quite interesting, and have made them available as self-enrol (and self-unenrol) NILE organisations.
If you’d like to have a look at any of these sites, just do the following:
1. Log in to NILE
2. Click on the ‘Sites and Organisations’ tab
3. Search in the ‘Organisation Search’ box for either, LTC, SSAS, PSAS, CRIT101
4. Enrol on the site
Currently there are four NILE sites available as self-enrol organisations. These are:
• Let’s Teach Computing (LTC)
• Study Skills for Academic Success (SSAS)
• Postgraduate Skills for Academic Success (PSAS)
• Critical Thinking – A Practical Introduction (CRIT101)
If you’ve got a good NILE site and would like to make it available as a self-enrol organisation please get in touch with us at: LD@northampton.ac.uk
And finally, if you think that you’ve got a great NILE site, you might like to enter it for a Blackboard Exemplary Course Award: http://blackboard.com/ecp
One of the most important roles of a Learning Technologist is in mediating between users of technology and the technology itself, so providing technical support is a critical factor in the acceptance of technology by teachers and the satisfaction of students. It has a direct effect on perceived ease of use and usefulness (Sánchez et al, 2010).
Academic staff require a variety of levels of support, given that their approach to using a new VLE (or previously unused features of an existing one) will vary from trial-and-error experimentation to a desire for formal training. Support within a VLE usually consists of searchable alphabetic lists of help items or by categorising common activities, often consisting of text supplemented by video clips (either of these formats appears equally effective, so a combination of the two would seem the best approach). As technology acceptance seems to be positively related to the ease of completing a task (Rienties et al, 2014), improving access to support material should be a priority. There is little doubt that a good student experience is directly linked to the configuration and use of VLE tools, but there is a similar need to ensure that they are confident in the use of those tools too.
As maintainers of the VLE ‘container’, we need to be aware of the need for help and make it clearly available in a form that users can elicit appropriate material easily. Students react positively to relevant support information and their learning is enhanced, though they might not access it as regularly as we might think and may not wish to explore subsequent links to further resources. Operative instruction (“click this, then this”) would appear to be more effective than functional instruction (“you can use this tool to discuss topics with your peers”) for simple tasks, but the opposite is true of complex tasks. Help is more likely to be accessed when some prior knowledge of a task exists, so users new to a VLE must be a high priority to be directed towards it. Making material:
- Context sensitive
- Simple to understand
- Of good quality (both text and multimedia)
appear to be significant to the value of help material (Aleven et al, 2003).
We have been aware of the shortcomings of access to our NILE help material for some time (even if the help resource itself is excellent). The lack of a search facility within Blackboard Learn had previously limited us to a set of thematic links for students and staff (these referenced a number of different resources, from single page PDF files to full-blown support sites) and an alphabetic listing of single issue topics. The former were perceived to be useful, but the latter proved difficult to both use and maintain. The relatively high number of dead links that remained unnoticed and unreported in the student help tab would seem to suggest that few of them were actively used. Indeed the access and use of individual help items was impossible to judge, though we had introduced basic analytics tracking to the staff and student help pages in September 2014.
For the 2015/16 academic year we have, therefore, completely changed access to help material by using a MyPad (EduBlog) site to act as an electronic index. As systems administrators we are able to use categories as a tool to cluster and filter individual blog posts into thematic groups and providing tagging filters that can modify those clusters and construct tailored help searches. Users can also directly access tagged items through the ‘most used tags’ word cloud.
While we have control over the thematic links, the standard search function that exists within Edublogs is very basic and produces results which are solely ranked upon recency. This does mean that we are required to identify important posts and manually adjust their date on a regular basis to ensure they are ranked most highly. The lack of any sophisticated parsing of a search query is a further problem – a natural language query is likely to result in no hits but one or two common words with return a high number of hits, again plagued by the poor ranking.
However, this may not be too much of a problem providing that the number of blog posts remains relatively small and it many respects this is desirable. We have seen examples of Edublogs based help systems which contain high volumes of disparate content (going well beyond the core VLE functions) that results in very poor search results. When our new help system was created, it used approximately 90 entries to re-create the thematic and item links in the old help pages and it will be our aim to keep the total number of active posts under 150. In this manner we should reduced the number of excessive search results while keeping the maintenance of entries manageable.
Perhaps the greatest advantage of the new help system is that we now have access to anonymous analytics to inform us about which items are being used and the flow of access to each item. We can also see the text used in search requests that fail, so for the first time we can add new posts or editing existing ones to achieve a ‘hit’ in the future. The range of these search requests can be surprising – within a week of the system being used we needed to add entries to capture searches for ‘timetables’ and ‘examination results’, a need we would have been totally oblivious to last year.
Despite the wide range of help requests, our aim is to keep its content tightly focused on NILE core and arranged technologies, signposting requests for which we are not the best contact point to the highest level of appropriate contact (such as the Student Help desk, IT Services or Skills Hub). Wherever possible, we avoid linking to specific pages on an external site content as links we have no control over have an unpleasant habit of changing. Our main exception has been Blackboard Learn’s online help, which benefits from a robust (and predictable) URL convention but has very confusing generic advice at its top level. To aid our maintenance, you will see that links are colour coded – Black for external Blackboard Help, Blue for other external resources and a ‘heart’ for material created or managed by LearnTech.
Post content is kept deliberately short and task oriented, uses additional ‘how to’ videos whenever possible and restates the issue using variety of different terms to improve search results. We have a significant amount of extra work to do though and intend to improve thematic (such as marking assignments and providing feedback) and task (‘How can I make a video?’) orientated access to related material progressively. LearnTech’s Iain Griffin has already produced a more specialist help site for PebblePad that provides an excellent model for these some of these application or task related mini-sites.
As of now, we see a very similar number of ‘hits’ on our help page to that of a year ago – we look forward to providing a more detailed report on facts and figures and progress in developing the site later in the year.
Aleven, Vincent, Stahl, Elmar, Schworm, Silke, Fischer, Frank, & Wallace, Raven. (2003). Help Seeking and Help Design in Interactive Learning Environments. Review of Educational Research, 73(3), 277-320.
Rienties, B., Giesbers, B., Lygo-Baker, S., Ma, H., & Rees, R. (2014). Why some teachers easily learn to use a new virtual learning environment: A technology acceptance perspective. Interactive Learning Environments, 1-14.
Sánchez, R. Arteaga, & Hueros, A. Duarte. (2010). Motivational factors that influence the acceptance of Moodle using TAM. Computers in Human Behavior, 26(6), 1632-1640.
Here are a few things we need to tell you about your NILE sites for the 15/16 year. Please take look as there will more than likely be something that is relevant to you.
Making your site live
Don’t forget that sites are not automatically made available to students. You need to make them available once you’re ready. To do this, you can use the Quick Actions box which is on the Sites & Organisations tab. Click Site Availability, then use the toggle switch to make sites available/unavailable (ie. turn them on/off) to students.
To make things easier to copy contact details from site to site you can change your contacts section from using the Contacts Tool to a standard content area. This will enable you to copy individual items/contacts between sites instead of all contacts at the same time. However, if you have spent some time on your contacts area already (using the Tool) and just want to ensure the Student Desk details are correct, you can create a new contact and use this URL as the link: https://nile.northampton.ac.uk/bbcswebdav/xid-2138093_1?target=blank
For more information on using a Content Area for your Contacts have a look at this guide
Unfortunately we have discovered that there are some 15/16 sites that have not automatically got a link to the Reading List (Talis Aspire) site. If you find that there is not a link in the Reading List section of your site then follow this guidance to add it. It is only a few clicks.
Updates to the Turnitin integration with NILE over the summer has resulted in the frustrating issue where the Primary Display in the Grade Centre reverts to displaying the number has now been resolved. If you make changes to a Turnitin assignment (eg. changing the post date) the Primary Display settings are retained.
If you are using videos for assessment then the product (Kaltura) behind this has been updated. This new guide provides details of the slight change in the way that students should submit video for assessment. Look out for more details soon.
The Department of Engineering within the School of Science and Technology offers a unique course in non-destructive testing both at a foundation and bachelor degree levels. Since its inception, the course has been delivered in distance learning mode to accommodate the cohort of students who are interested in the course. They usually work in full time jobs in different parts of the world. Moreover, their jobs involve travelling to remote places for long periods of time at short notice.
While the provision of learning packages has been facilitated and organised through NILE (the University’s Virtual Learning Environment), the assessment posed a number of challenges in terms of quality and rigour. This is evident from the high portion of students who achieve grades exceeding A-. One may argue that this is a testament to our quality of tuition of this course. However, it is difficult to reconcile these results with the assessment conditions where students are offered six weeks or more to answer a set of questions in an open book style and without the usual exam type time constraint. Furthermore, the external examiners have often expressed a concern about the distribution of grades. Professional accreditation bodies such the Institution of Mechanical Engineers (IMechE) would not accredit a course where standard type exams do not represent a large proportion of the assessment.
Our aim and that of the accreditation institutions is to ascertain that a student with a mere pass is able to function as an engineer and the assessment should reflect that. In order to address this issue, we have sought to harness the capabilities of NILE to improve the quality of our assessment for distance learning students. We created assessments that include a range of question types from formulae to essays to cater for students with different skills. We also generated the same question with a different set of numerical values for each student using regular expression on NILE. Despite our best efforts, this has not resulted in a distribution of grades that is representative of students with different capabilities, albeit, there is a marked improvement. On a close inspection though, the essay type questions seem to produce a range of grades from a simple pass to distinction.
We have then generated a case study in non-destructive testing and invited students to submit an academic report discussing their approaches to the problem. In order to make the problems more interesting and thought provoking, we suggested using non-destructive testing methods that are non-standard and ask students to use their creative minds to make it work. We expect the distribution of the overall grades to change as a result of these changes. Thus far, it has proved to be instructive for students and lecturers alike. We intend to solicit some feedback from the current cohort of students to learn about their experience.
For more information about this assessment, please contact Dr. Abdeldjalil Bennecer, Senior Lecturer in Engineering (Abdeldjalil.Bennecer@northampton.ac.uk) or Professor Phil Picton, Professor of Engineering (Phil.Picton@northampton.ac.uk)
This case study is taken from the Institute of Learning and Teaching’s 2015 publication ‘Outside the Box Assessment and Feedback Practices’, available from the University’s Assessment and Feedback portal.
NILE sites will be sampled by the Quality and Partnerships team from 1st August 2015 in readiness for QAA so it is important that sites comply with the baseline standards which were approved at University Student Experience Committee on 16th June, 2015. In addition, there are a number of common problems that could have a negative impact on student experience and generate avoidable requests for assistance from you and other teams supporting students.
LearnTech have been asked to provide some simple guidance on preparing your 2015/16 NILE sites to ensure they meet foundation level at the very least.
We have managed to condense the main points down to one page, which you can download here. Following these simple guidelines should help to save time once teaching begins.
A number of old themes are being retired in MyPad in June and have already been replaced with a new set of responsive designs that will work well on mobile devices. If you use a MyPad site for teaching or personal use it is worth checking whether you are using old themes (you will be prompted when you log in) and updating them or just consider one of the new themes to freshen up your site and make it smartphone friendly.
The NILE External Resources Site (NILEX), which lists free applications you can use to create content for use in NILE, has undergone such an update and continues to expand – there are now over 50 resources covered. Latest posts include Canva (an online graphics and infographics creator) and AppSheet (which creates free IOS and Android data-driven apps using Google Spreadsheets).
NILE sites have been, and continue to be, created for the 15/16 academic year for modules and programmes. We have changed the way that we roll out the sites, and are trialling automatically copying in content from last year’s site (with a matching site ID). There are a few exclusions to this which are mainly postgraduate modules. This is because the content that is copied is a snapshot of the 14/15 site at the time of copying . Therefore, for example, if we take a copy of the Spring NILE site last year into the Spring session for this year we could be taking content that is no longer used. It is more appropriate to wait and perform the copy from the Standard or Autumn cohort. This will need to be organised/managed manually.
Accessing and working on your 15/16 Sites
You can add sites to your NILE account by using the Manage My NILE Sites box on the Sites & Organisations tab, or get in touch with the NILE Administrator (Rachel McCart) to request the site is added to your account.
Your Learning Technologist (LT) will be in touch through Subject Leaders to organise workshop sessions where groups and individuals can attend and work on their sites to get them ready for the new year. Your LT will be in the session to help with any queries and provide guidance.
Submit your work
In performing the copies we had to choose to copy all the content or none. Unfortunately there is not a way for us to choose to exclude the ‘Submit your work’ area so we had to bring in that content too. As many of you may be aware this means that Turnitin submission links (Blackboard assignments are fine) will break, and therefore need to be removed from the 15/16 site (please DO NOT remove them from the 14/15 site), and new ones need to be created for assignments in the 15/16 year.
The NILE administrator (Rachel McCart) is working her way through performing this task on the new sites, but as I’m sure you can appreciate this is a lot for one person to do so it is taking some time. If you would like to expedite this process you can do it yourself. If you would like some guidance then check out the help tab on NILE and follow the link to Preparing your NILE site for the next academic year. Please just let Rachel know if you have done it, and which site(s) you’ve done it on so she can exclude them from her list.
What you will see in the new sites
You will notice that the content that has been copied in appears at the bottom of the left menu. You can click and drag this around to re-order it.
You will also notice that ‘Module materials’ has become ‘Module activities’, and ‘Assessments’ has become ‘Assessment information’. This is to move NILE sites in line with CAIeRO practice, and make it clearer to staff and students about what to expect when they click the link.
The QAA audit is due to start at the beginning of August therefore your Sites need to be ready by the end of July: this is when a 10% sample of the 15/16 sites will be performed. For more details about the audit please get in touch with your Embedded Quality Officer.
As always, if you have any questions or comments, please comment on this post or email us at email@example.com
Q: How do you eat an elephant?
A: One bite at a time!
The move to Waterside can seem as if it isn’t really that long away, given all that you may feel you have to do inbetween now and then. Wondering where to start can also seem daunting and the mountain of work that you see ahead of you can be so huge that you can’t even see the summit, let alone work out a route to the top.
In supporting staff to get to grips with the course redesign implications that are predicated on a number of guiding principles about how learning and teaching will look, the Learning Design team came across a really useful set of blog posts by Tony Bates, a Canadian Research Associate who is also President and CEO of Tony Bates Associates Ltd and who, according to their website are “a private company specializing in consultancy and training in the planning and management of e-learning and distance education.”
The blog posts were written to help people understand and implement a series of practical steps to help deliver quality in their online learning materials. While I don’t wish to duplicate the posts here, I thought it might be helpful to summarise some of the key points in an attempt to help you to start thinking about how you might begin to eat your own elephant, or climb that mountain. I found some obvious points in the posts, some practical and straightforward suggestions and some real gems. There are also some questions and exercises to get you started along the road to redesigning your own modules.
I should also preface this post with the reminders that, as an institution, we are definitely NOT going fully online but will be exploring ways to enhance our learning and teaching using technology and that the precise nature of each blended module is for staff teams to determine.
The Nine Steps are as follows (each link will take you straight to the original post)
- Step 1: Decide how you want to teach online
- Step 2: Decide on what kind of online course
- Step 3: Work in a Team
- Step 4: Build on existing resources
- Step 5: Master the technology
- Step 6: Set appropriate learning goals
- Step 7: Design course structure and learning activities
- Step 8: Communicate, communicate, communicate
- Step 9: Evaluate and innovate
This step highlights the importance of rethinking the way you teach when you go online and redesigning the teaching to meet the needs of your online learners given that their needs may differ because of the specific learning context. The gem in this post is the emphasis on asking you to consider your basic teaching philosophy – what is your role and how would you like to tackle some of the limitations of classroom teaching and renew your overall approach to teaching? As Bates himself says: “It may not mean doing everything online, but focussing the campus experience on what can only be done on campus.”
- your teaching philosophy (see step 1)
- the kind of students you are trying to reach (or will have to teach)
- the requirements of the subject discipline
- the resources available to you
A number of subject groups and disciplines are already starting to explore what the current direction of travel for learning and teaching at Northampton might look like for them and developing models and suggestions for how to redesign their modules and programmes within a broader set of principles. It is useful to note that while Bates experience suggests that “almost anything can be effectively taught online, given enough time and money” (emphasis added), the reality is that resources are finite and that it is therefore imperative to work out what could and should be taught face-to-face and what could and should be taught online, remembering that we are still going to be primarily a campus-based institution. He begins the process by differentiating between the teaching of content and the teaching or development of skills and provides a useful example of how this might look in practice.
The gem here is his consideration of how to make best use of the various resources available to you including time (the most precious resource of all), your learning technology support staff (always glad to help), your VLE (NILE) and your colleagues.
Online learning is different to classroom teaching and as a result will require staff to learn some new skills. You are unlikely to have all your F2F learning materials in a suitable format for online learning. This post considers how the team of staff around you can help you to move from where you are, to where you want to get to given that “particular attention has to be paid to providing appropriate online activities for students, and to structuring content in ways that facilitate learning in an asynchronous online environment”. Working in a team can also, of course, help with managing the workload, and with getting quickly to a high quality online standard, as well as being a way to save some of your time.
As one Deputy Dean said at a recent School Learning and Teaching Development Day: “Let’s not throw the baby out with the bathwater!”
This can include repurposing your own content, but also drawing on existing online resources (TED talks, The Khan Academy, iTunesU) as well as ‘raw’ content that you can use as the basis for developing learning activities and he argues that ‘only in the areas where you have unique, original research that is not yet published, or where you have your own ‘spin’ on content, is it really necessary to create ‘content’ from scratch”.
The hidden gem? Distinguishing between using existing resources that “do not transfer well to an online learning environment (such as a 50 minute recorded lecture), and using materials already specifically developed for online teaching”. He suggests that you “take the time to be properly training in how to use [NILE]“, recognising that a 2-hour investment now can save you hours of time later on.
That’s it really – come to some training on the tools that you would like to use and know more about! This includes learning about their strengths and weaknesses so that you know that you have selected the right tool for the job, but also have a clearer idea about how they might work in practice or how to avoid some of the pitfalls. There are plenty of tools out there, but selecting the right tool is an instructional or pedagogical issue that requires you to be clear on what it is that you are trying to achieve.
Bates’ gem (from my perspective) is his no-nonsense approach to engaging with central training and development initiatives. Here are a few that might help:
- The CLEO (Collaborative Learning Experiences Online) workshop that forms part of our C@N-DO staff development programme is a good way of putting yourself in the shoes of the online learning and experiencing first hand some of the obstacles that online learners face, in order to prevent your own students facing similar issues.
- NILE training (around specific pedagogical purposes) is provided by the Learning Technology team and in addition to regular scheduled training, can also be tailored to suit the purposes of your subject team or discipline. Please just ask!
- Spend a little time each year looking at any of the new features added to NILE during the year (Check out the Learntech Blog for updates).
Finally in this step is a discussion around why simply recording your lectures is not the best way to go. Definitely worth the time to read through his reasons, if this is something you were considering.
In short, should the learning goals (outcomes) for online/blended learning be the same as, or different to the same module delivered in a fully face-to-face mode? The key differentiator is that while the goals may well remain the same, the method may change. He also raises the question as to whether additional learning outcomes need to be considered in terms of the development of 21st century learning skills (in particular, learning the skills to ‘manage knowledge’ long after they graduate).
The link between learning outcomes and assessment is also explored here as is the way in which assessment drives student behaviour. He concludes by saying that “[b]ecause the internet is such a large force in our lives, we need to be sure that we are making the most of its potential in our teaching, even if that means changing somewhat what and how we teach”.
After an initial exploration between ‘strong’ and ‘loose’ online learning structures, Bates identifies the three main determinates of teaching structure as being:
- the organisational requirements of the institution;
- the preferred philosophy of teaching of the instructor; and
- the instructor’s perception of the needs of the students.
In the light of recent discussions here around what is meant by ‘contact’ hours (see this Definitions paper produced recently by the University’s Institute of Learning and Teaching), he identifies problems with this approach whilst simultaneously recognising that this is, nevertheless, the standard measuring unit for face-to-face teaching. One reason he highlights in particular is that it measures input, not output. Bates is also keen to ensure parity between online and face-to-face learning in terms of ensuring quality at Validation.
He discusses the time input as well as the structure of modules and how existing face-to-face structures mean we can already be some way down the path on module design, with the important proviso that it is important to ensure that content moved online is suitable for online learning. This is where the Learning Design team can help you to make decisions around what to teach or what to leave out, given that making some work optional means it should not be assessed and that if it is not assessed, students will quickly learn to avoid doing it.
This step concludes with a look at how to design student activities. This is typically something that would be covered during the second day of a CAIeRO curriculum redesign workshop, but anyone who has participated in any part of the C@N-DO programme will already have come into contact with some of these online learning activities / e-tivities. Some good points for consideration here though.
This steps explores the vital importance of ongoing, continuing communication between the tutor and the online learners, that is more than simply seeing them in class on a weekly basis. Maintaining tutor presence in the online environment is a “critical factor for online student success and satisfaction”, helping students recognise that their online contributions are just as much a part of their learning experience as the face-to-face components.
Creating a compelling online learning environment is possible but requires deliberate planning and conscientious design. It must also be done in such a way as to control the instructor’s workload. Bates has a number of ‘top tips’ for setting and managing student expectations online and emphasises that tutors should also adhere to these themselves. Like in the CLEO, he suggests starting with a small task in the first week that enables the guidelines to be applied, with the tutor paying particular attention to this activity. As he rightly points out …
students who do not respond to set activities in the first week are at high risk of non-completion. I always follow up with a phone call or e-mail to non-respondents in this first week, and ensure that each student is following the guidelines … What I’m doing is making my presence felt. Students know that I am following what they do from the outset.
There is a discussion here around the benefits and disadvantages of both synchronous and asynchronous communication – the decision again being based on pedagogical need. There is also a list of tips for how to manage online discussions for you to read an inwardly digest and a consideration of how cultural factors can impact on participation.
We ask our students to do it all the time – let’s make sure we apply the same principles to our own learning and teaching development and complete our own reflective cycle. Bates has a series of questions to guide any evaluation of teaching (not just online teaching), linking it back to Step 1 where he defines what we mean in terms of ‘quality’ in online learning. This doesn’t have to be a hugely onerous task – we already have ways of answering some of the questions (e.g. student grades, student participation rates in online activities (track number of views), assignments, Evasys questionnaires etc).
Then consider what it is that you need to do differently next time, in this ongoing, iterative process of Quality Enhancement.
Hopefully you will have the opportunity to explore some of these blog postings as you begin to think about how to get ready for Waterside, even if you don’t agree with everything that Bates says!
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