Whether you use a browser or an installed app (for any product), it is essential that it is kept up to date in order to provide you with the most up to date and secure experience. Previous blogs have noted that if you have been using Microsoft Edge on your staff laptop then you should move to one of the compatible internet browsers as listed here: Browser support for Collaborate Ultra. The Chrome and Firefox browsers work especially well, but you will need to keep them up to date for the best experience.

Keeping browsers up to date is normally a straightforward process as they will update themselves automatically or be updated by the institution (if your laptop is managed by them). The problem comes when you machine is managed by the institution but you have not connected to their network for several months – its easy for the software to get out of date and not respond correctly……..or stop responding at all!

To check if you have the most recent version of Chrome then please have a look at steps below:

  1. On your computer, open Chrome.
  2. At the top right, click MoreMore.
  3. Click Help And then About Google Chrome.

The current version number is the series of numbers beneath the “Google Chrome” heading. Chrome will check for updates when you’re on this page.

To apply any available updates, click Relaunch.

If you are unable to update Chrome then please contact IT Services for support (01604 893333) or log a case for them to check.

IT have also noted that some personal staff and student devices have security set so high on their devices that it will block access to the microphone and webcam but not necessarily show any error / warning messages. This does not mean that the device will always be sharing camera and microphone but means that it will fail any check which see if it is possible to do this. For those using Windows 10 then please see this guide from Microsoft which provides instructions on changing the settings.

If you’d like to run a quick self check to see if the browser is running correctly then Blackboard have provided a browser checking tool.

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