On Monday 8th January around 1pm there was a routine housekeeping check on NILE to ensure that it was in line with the student record system data. Unfortunately, this did not work correctly and as a result, some students were made unavailable on sites. The students were not removed from the sites but just lost the ability to view these on their NILE list. Any assessment work previously submitted by the student to the site was retained.
The Learntech team along with IT Services worked on the problem as soon it was identified and finally corrected the problem for all students at 8pm on the 8th January. A number of students were directly in touch with the Learntech team during the afternoon / evening and access was restored for them during the day. We are working with the supplier to ensure that there is no repeat of this problem.
Kathryn Kendon has agreed that for students impacted by this problem with assignments due in 8th January and 9th January, revised deadlines of 10th January (for those with deadlines of 8th January) and 11th January (for those with deadlines of 9th January) will apply. The list of modules which were impacted by the problem have been identified and module leaders were contacted on Tuesday 9th January by the Student Records teams. The extensions will only apply to students impacted by the problem on the affected modules.
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