{"id":3005,"date":"2014-09-19T08:26:11","date_gmt":"2014-09-19T08:26:11","guid":{"rendered":"http:\/\/blogs.northampton.ac.uk\/learntech\/?p=3005"},"modified":"2014-09-19T08:26:11","modified_gmt":"2014-09-19T08:26:11","slug":"students-frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/blogs.northampton.ac.uk\/learntech\/2014\/09\/19\/students-frequently-asked-questions\/","title":{"rendered":"Student’s Frequently Asked Questions"},"content":{"rendered":"

\"\"<\/a>
\nWe have collated the most common questions and answers below:<\/p>\n

1) I can\u2019t login to NILE<\/strong>
\nPlease see details on the University Login page<\/a>
\nPlease first try to reset or generate a new password<\/a>.
\nIf your password has expired, you will still be able to log in to the user portal to reset this yourself.
\nIf you have forgotten your password, please click on the above link and select ‘Forgot Password’.
\nIf you continue to have log-in problems, please contact IT Services. You will need to have your student number to hand.
\nEmail:\u00a0ITServices@northampton.ac.uk<\/a>
\nPhone: 01604 893333 (Monday to Friday 08:00 – 17:30)
\nVisit: Grendon Building, Park Campus (Monday to Friday 08:00 – 17:30)<\/p>\n

2) I can login to NILE but cannot see my modules<\/strong>
\nIn order to see the modules listed in the site box in NILE:
\n\u00b7 You should have completed the enrolment process. Active enrolments are added to NILE every 20 minutes.
\n\u00b7 You should be correctly enrolled on the module on the student record system. Contact your Student Administration Team<\/a>\u00a0 to check enrolment details
\n\u00b7 Your tutor needs to have made the module live on NILE.<\/p>\n

3) I have modules listed but they are not the correct ones or some of my personal details are incorrect (e.g. name \/ email address).<\/strong>
\nContact your Student Administration Team<\/a>\u00a0 to check enrolment \/ personal details.<\/p>\n

4) I cannot see my University timetable.<\/strong>
\nYour timetable should appear 48 hours after you have enrolled. If you have a timetabling query then email Timetabling@northampton.ac.uk<\/a><\/p>\n

5) I have a problem with my laptop \u2013 in what ways can IT assist me?<\/strong>
\nIT will help you with installation of programs that are supporting your programme of study.
\nIT Services are more positioned to provide an overview and high level guidance on how to use standard office programmes however IT Services do not offer a formalised training programme to students. Please refer to free training advice and support<\/a>.
\nIT Services will assist with any aspect of getting antivirus working on your machine or assistance with removing virus \/ malware or restoration to factory settings.<\/p>\n

6) How and where do I print?<\/strong><\/p>\n

After enrolment it can take up to 24 hours<\/em> for you to be emailed your University PIN which is required for printing and to access their library account.<\/p>\n